IT Service Desk Intern
By: Date: March 24, 2021 Categories: Uncategorized

IT Service Desk Intern

Reference No: 579848

An opportunity has presented itself to appoint a suitably qualified candidate into the position of IT Service Desk Intern.

This is a Fixed Term Contract position based at Richmond, Johannesburg.
Job Summary: A Service Desk Intern is a student employee that assists the Service Desk Team provide quality technology support under the direct supervision of a senior Desktop Support Engineer or Service Desk Engineer.
Provides desktop support for the Practice ensuring all system users equipment is functional as per departmental and organisational requirements.

Minimum Criteria Required:
Grade 12
Relevant IT Certificate or studying towards an IT qualification

Experience: 3 to 5 years relevant experience Relevant

Job Knowledge:

Key Performance Areas:
• Checks all allocated tasks to determine workflow for the day
• Executes tasks in order of importance as indicated by supervisor
• Captures progress and completion report so that supervisor can update status to management
• Provides basic instruction on usage of hardware and software to system users
• Continuously checks for new tasks on Meditech and assess level of attention required for attending to new tasks.
• Prioritises new tasks logged based on urgency and level of attention and allocate and route resources to ensure appropriate attention and optimal use of resources.
• Follows-up on existing and outstanding tasks to ensure successful completion and upon completion signing off on system.
• Accept technical support emails and calls to the IT Department and log.
• Forward technical support issues that cannot be addressed by the Service Desk to the appropriate
group.
• Troubleshoot and resolve end-user hardware, operating system, and software-related problems, basic network and server access problems for end-users, issues with WAN, VLAN, firewall, VPN, etc. Remotely from the service desk.
• Assists the Service desk team to deliver technology support, deployment of new equipment, software installations, collecting of the equipment, inventory, and printer issues.

Competencies:
Ability to use own initiative
Communication
Planning and organising
Time management

Remuneration: Compensation is commensurate with qualification and experience level. PLEASE NOTE- Closing date: 2021-04-09 12:00:00 AM

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